Customer Experience
Reports
Digital Display Advertising 2019
Will the duopoly dominate in 2019? Will consumer privacy concerns challenge marketers’ efforts? This report explores these digital display trends and more.
View this ReportMore Reports
See AllUsing Marketing Data for Merchandising
Optimizing Inventory Levels and Launching New Products
Loyalty Marketing
Data Fuels Personalization Strategies and Better User Experiences
Customer Experience 2018
Personalization Still Elusive as Marketers Seek Answer to Single View of Customer
Interviews
Amazon Go and the Future of Brick-and-Mortar Retail
Jason Goldberg, senior vice president of commerce at Publicis.Sapient, digs into the strategy behind Amazon Go and tells eMarketer how the ecommerce giant will further disrupt retail's competitive landscape.
Jason Goldberg
Chief Commerce Strategy Officer
Publicis.Sapient
Charts
There are 797 charts about 'Customer Experience'
Most Recent Charts
How Do Client-Side Marketers Worldwide Rate Their Company in Terms of Customer Experience Maturity? (% of respondents, 2015 & 2019)
Which Areas Are the Most Exciting Opportunities for B2B and B2C Companies Worldwide in 2019? (% of respondents)
How Long Do US B2B Professionals from Technology Companies* Spend Onboarding Each Customer? (% of respondents, Dec 2018)
Which Types of Content Assets Do US B2B Professionals from Technology Companies* Use for Customer Onboarding? (% of respondents, Dec 2018)
Leading Challenges in Managing Customer Onboarding Activities According to US B2B Professionals from Technology Companies*, Dec 2018 (% of respondents)
More On: Customer Experience
See AllValue for Their Money Keeps Shoppers Coming Back
Mar 14, 2019
Mundane concerns like getting a quality product or service at a good price are still the biggest drivers of brand loyalty for US internet users.
Do Companies Worldwide Use Data to Improve Customer Experience? (% of respondents, Nov 2018)
Feb 12, 2019
