Customer Experience
Reports
Customer Experience 2019
This report series explores how companies are building a data-driven, 360-degree customer view to support relevant customer experiences across every touchpoint.
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See AllCustomer Experience 2019 (Part 4)—Messaging Frequency
The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 3)—Loyalty Marketing
The Building Blocks of a Better Customer Experience (A 4-Part Series)
Digital Marketing in Today’s Privacy-Conscious World
What Companies Need to Know About GDPR, CCPA and Other Industry Changes in the Next 12 Months
Interviews
Amazon Go and the Future of Brick-and-Mortar Retail
Jason Goldberg, senior vice president of commerce at Publicis.Sapient, digs into the strategy behind Amazon Go and tells eMarketer how the ecommerce giant will further disrupt retail's competitive landscape.
Jason Goldberg
Chief Commerce Strategy Officer
Publicis.Sapient
Charts
There are 330 charts about 'Customer Experience'
Most Recent Charts
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)
Average Response Times of Businesses Worldwide to Customer Queries, by Region, April 2019 (% of respondents)
Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)
Customers in Select Countries Who Stopped Buying from a Company that Did Something Untrustworthy, April 2019 (% of respondents )
More On: Customer Experience
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Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences
Jun 11, 2019
Both perceived customer demand as well as internal demands for accountability and measurability are driving personalization efforts. This report explores how marketers are using data to optimize omnichannel experiences for consumers, and what consumers think of these personalization efforts.
